Privacy Policy & GDPR
Platinum Solutions UK (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal data, and sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Because of the nature of our work — process serving, private investigations, covert security inspections and mystery shopper services — we handle personal data carefully, lawfully, and only where we have a proper legal basis to do so.
Note for the client: Items in square brackets below (registered company name, registered office address, ICO registration number, and contact email) should be confirmed and inserted before this page goes live. We recommend a final review by a qualified solicitor to ensure full compliance with your specific operations.
1. Who We Are (Data Controller)
For the purposes of data protection law, the data controller is:
Trading as Platinum Solutions UK
Registered office: [Registered Office Address]
ICO registration number: [ICO Registration No.]
Email: info@platinumsolutionsuk.com
Telephone: 07561244441
2. Information We Collect
Depending on how you interact with us and the service involved, we may collect and process the following categories of personal data:
- Identity and contact data — name, company or firm name, email address, telephone number and postal address.
- Instruction and case data — details you provide when instructing us, including documents to be served, recipient details, addresses, deadlines and case background.
- Third-party data — information about individuals who are the subject of a serve, trace, investigation or inspection, where lawfully provided to us or obtained in the course of our work.
- Evidence data — photographs, body-worn camera footage, written records and reports gathered while carrying out an instruction.
- Technical data — IP address, browser type and usage information collected automatically when you visit this website (see Cookies below).
3. How We Collect Your Data
We collect personal data when you contact us by phone, email or our enquiry and quote forms; when you instruct us to carry out a service; from documents and information supplied by our clients; and through lawful enquiries, surveillance and inspections carried out as part of an instruction. Some technical data is collected automatically when you use this website.
4. Our Lawful Bases for Processing
We only process personal data where the law allows us to. The lawful bases we rely on under Article 6 of the UK GDPR are:
- Contract — where processing is necessary to provide a service you or your firm have instructed.
- Legitimate interests — where processing is necessary for our legitimate business interests (such as carrying out investigations and serving documents) and is not overridden by your rights. The administration of justice and the establishment, exercise or defence of legal claims are relevant interests for much of our work.
- Legal obligation — where we must process data to comply with the law.
- Consent — where you have given clear consent, for example to receive certain communications. You may withdraw consent at any time.
Where we process any special category data or information relating to criminal matters, we do so only where an additional condition under Article 9 or Article 10 of the UK GDPR and the Data Protection Act 2018 applies — typically the establishment, exercise or defence of legal claims.
5. How We Use Your Data
We use personal data to respond to enquiries and provide quotes; to carry out the services we are instructed to perform; to prepare reports, affidavits and proof of service; to communicate with you about your case; to keep accurate records; and to comply with our legal and regulatory obligations.
6. Sharing and Disclosure
We do not sell your personal data. We may share data only where necessary, including with the instructing client or their legal representatives; with courts, tribunals and regulatory bodies where required; with trusted service providers who support our operations under appropriate confidentiality and data-protection terms; and where we are required to do so by law.
7. International Transfers
Your data is processed within the UK wherever possible. If any data is transferred outside the UK, we ensure an adequate level of protection through approved safeguards such as adequacy regulations or standard contractual clauses.
8. Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, regulatory or evidential requirements. Case records and evidence are retained in line with the relevant limitation periods and our clients’ instructions, after which they are securely deleted or anonymised.
9. Data Security
We have appropriate technical and organisational measures in place to protect personal data against unauthorised access, loss, misuse or alteration. Body-worn camera footage, case documents and reports are stored securely and access is restricted to those who need it to carry out their work.
10. Your Rights Under the UK GDPR
Subject to certain conditions and exemptions, you have the right to:
- Be informed about how your data is used.
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data in certain circumstances.
- Object to or request restriction of processing in certain circumstances.
- Request the transfer of your data (data portability) where applicable.
- Withdraw consent at any time where processing is based on consent.
Please note that some of these rights are limited where we process data for the prevention or detection of crime, the apprehension or prosecution of offenders, or the establishment, exercise or defence of legal claims, as permitted by law. To exercise any right, contact us using the details below.
11. Cookies
This website may use cookies and similar technologies to help it function and to understand how visitors use the site. You can control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the site work.
12. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their own privacy policies.
13. Children’s Privacy
Our services and website are not directed at children, and we do not knowingly collect data from children except where it forms a necessary and lawful part of an instruction.
14. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date. Please review it periodically.
15. How to Contact Us & Complaints
If you have any questions about this policy or how we handle your data, or if you wish to exercise your rights, please contact us:
Email: info@platinumsolutionsuk.com
Telephone: 07561244441
You also have the right to lodge a complaint with the UK supervisory authority for data protection, the Information Commissioner’s Office (ICO), although we would appreciate the chance to address your concerns first. The ICO can be contacted at ico.org.uk or on 0303 123 1113.